FAQ

Returns Policy

If you receive your order and are not happy we will allow you to return it to us within 14 days of receiving it, providing:

 

  • You provide proof of purchase

  • The product is unworn and the original packaging is undamaged

All returns are subject to a 20% restocking fee.

To return a product, please contact us HERE first. Products returned without first contacting us will not be accepted as returns and no refund will be issued.

 

Once we receive your returned order and the product and packaging has been inspected and verified as being unworn and undamaged, we will issue you a refund (less original shipping).

 

If your returned order contains product or packaging has been damaged in any way we will contact you to make arrangements to return your order to you at your cost.

 

Refunds will be processed within 7 days of receipt and payment made by the same method that the original order was paid.

 

​General Shipping


All orders placed on our website are dispatched from our USA warehouse located in Cleveland OH. Orders are processed within 1-2 business days after your purchase is made (excluding weekends). Once your NATO Brand product is actually shipped, please allow 24-48 hours for your tracking details to update.

 

If you have not received your delivery within the number of days indicated above please contact us HERE

 

USA Shipping 


All Orders in the USA are shipped via USPS. Expected time to process and ship orders for US customers is 2 to 3 working days. We aim to actually deliver your product(s) within 3 to 5 working days following the date your order is placed. Please note that Saturday and Sunday are not considered as working days. 

 

Purchases made after 12pm PST will not be shipped out until at least the next day. If you order after 12pm PST on a Friday, your order will likely be shipped out on the following Monday.

 

International Shipping

 
Orders placed outside the United States will be delivered anywhere from 10-20 business days from the date that it is shipped out. Shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country, we are not able to supply an estimated cost.

 

All customs, taxes, import duties, or any additional charges by your local government are the responsibility of the recipient. There is a chance that you will not get charged duties/customs fees, however if you do get charged, we cannot be responsible for these fees in any way, as we do not receive this money. The funds go exclusively to your own government. Please contact your customs office for more information.

 

OUR GUARANTEE

 

We here at NATO Brand USA would like to thank you for selecting our company.

 

You will always be assured of a correct, quality product that will meet or exceed the industries standards.

 

To insure the highest quality control, all watches are inspected and are free from scratches, or imperfections. They have been factory tested and retested prior to shipping.


Extended Purchased Warranty excludes; timing issues, crystal(s), watchstrap or bracelet, stem and crown. Any alterations, modifications or tampering of merchandise as well or improper use voids any and all guarantees and or implied warranties. 

 

*Factory Defects: These are mechanical watches and are subject to variances in timing. They may not be as accurate as a Quartz Movement, and with this well noted, NATO Brand USA strives to meet the industries standards, but does not imply any said warranty or guarantee of any kind concerning timing issues.

 

All watches are tested for water resistance in their proper state. (tightened screw down crown and tightened case back) Due to possible customer neglect or mishap, NATO Brand USA is NOT responsible for any water leakage, condensation or water damage.

 

After carefully reviewing our policies and deciding your watch does not fall in this category and would like to request our in house specialists to thoroughly inspect your watch please contact us HERE

NATO Brand USA LLC © 2015-2021

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